Terms & Conditions

1 About VartaFlow

VartaFlow is a business communication and automation platform that enables users to manage customer engagement through WhatsApp, SMS, email campaigns, chat automation, analytics, integrations, and related services.

2 Eligibility

By using VartaFlow, you confirm that:

• You are at least 18 years old
• You have the authority to represent your business or organization
• The information provided during registration is accurate and complete

3 User Accounts

To access certain services, users may need to create an account. Users are responsible for:

• Maintaining account confidentiality
• Protecting login credentials
• All activities conducted through their account
• Immediately notifying us of unauthorized access or security breaches

VartaFlow is not liable for losses resulting from unauthorized account usage caused by user negligence.

4 Services Offered

VartaFlow may provide:

• WhatsApp Business API solutions
• SMS marketing services
• Email automation tools
• Chatbot automation
• Shared team inbox features
• Campaign management tools
• Analytics and reporting
• CRM and third-party integrations

Features and services may change, improve, or be discontinued without prior notice.

5 Acceptable Use Policy

Users agree not to use VartaFlow for:

• Spam or unsolicited messaging
• Fraudulent or misleading activities
• Illegal, abusive, or harmful communication
• Sending malware or malicious content
• Violating third-party platform policies
• Harassment, phishing, or deceptive marketing
• Unauthorized data collection

Any violation may lead to immediate suspension or termination of services.

6 WhatsApp & Third-Party Platform Compliance

Users are solely responsible for complying with:

• WhatsApp Business policies
• SMS regulations
• Email marketing laws
• Data privacy laws
• Local and international communication regulations

VartaFlow is not responsible for:

• WhatsApp number bans
• Messaging restrictions
• Account suspensions
• Third-party policy violations caused by user actions

7 User Data & Content

Users retain ownership of their business data and customer information uploaded to VartaFlow. By using the platform, users grant VartaFlow limited permission to process, transmit, and store data necessary for delivering services.

Users are responsible for:

• Obtaining customer consent
• Managing contact data legally
• Maintaining accurate records

8 Payments & Subscriptions

Certain VartaFlow services may require paid subscriptions. Users agree that:

• Fees must be paid on time
• Subscription charges may recur based on the selected plan
• Failure to pay may result in service interruption or suspension

Unless otherwise stated:

• Payments are non-refundable
• Taxes and applicable charges are the user's responsibility

9 Free Trial

VartaFlow may offer a free trial for selected services. We reserve the right to:

• Modify trial duration
• Restrict features during trial periods
• Cancel abuse or misuse of trial accounts

10 Intellectual Property

All VartaFlow software, branding, design, content, logos, and technology remain the intellectual property of JeewanGarg IT Solutions. Users may not:

• Copy or reproduce platform content
• Reverse engineer the software
• Resell services without authorization
• Use VartaFlow branding without written permission

11 Service Availability

While we strive for uninterrupted service, VartaFlow does not guarantee:

• Continuous uptime
• Error-free performance
• Uninterrupted third-party integrations

Temporary downtime may occur due to:

• Maintenance
• Technical issues
• Third-party service failures
• Security updates

12 Limitation of Liability

To the maximum extent permitted by law, VartaFlow and JeewanGarg IT Solutions shall not be liable for:

• Indirect or consequential damages
• Business losses
• Data loss
• Messaging delivery failures
• Revenue loss
• Third-party platform restrictions
• Service interruptions

Users utilize the platform at their own risk.

13 Indemnification

Users agree to indemnify and hold harmless VartaFlow, JeewanGarg IT Solutions, employees, and partners from claims, damages, liabilities, or legal expenses arising from:

• Violation of these Terms
• Illegal activities
• Third-party disputes
• Misuse of the platform

14 Account Suspension & Termination

We reserve the right to suspend or terminate accounts if:

• Terms are violated
• Fraudulent activity is detected
• Payments remain unpaid
• User activity threatens platform security or reputation

Termination may occur without prior notice in severe cases.

15 Third-Party Services & Integrations

VartaFlow may integrate with external platforms including:

• WhatsApp Business API providers
• Payment gateways
• CRM systems
• Email and SMS providers

We are not responsible for:

• Third-party outages
• External platform policy changes
• Data handling practices of integrated services

Users should review third-party policies separately.

16 Privacy

Use of VartaFlow is also governed by our Privacy Policy, which explains how we collect, use, and protect user information.

17 Modifications to Terms

VartaFlow may update these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date. Continued use of the platform after updates indicates acceptance of the revised terms.

18 Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in India. Any disputes arising from the use of VartaFlow shall be subject to the jurisdiction of the competent courts.

19 Contact Information

For support or legal inquiries, please contact: